Shipping policy

At Erin Dorsey Pottery, we take great care in ensuring your handcrafted pottery arrives safely and promptly. Below, you'll find all the details about our shipping process:

Processing Time

  • All orders are processed within [X business days] of purchase.
  • Custom or made-to-order pieces may require additional time; please refer to the product listing for specific details.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
  • Standard delivery typically takes [X-X business days], depending on your location.
  • Expedited shipping options are available at an additional cost during checkout.

Packaging

We use eco-friendly and secure packaging to protect your pottery during transit. Each item is carefully wrapped to minimize the risk of damage.

Shipping Locations

  • We currently ship to [XX].
  • If your location is not listed, feel free to contact us, and we’ll see if special arrangements can be made.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its journey to your door.

Damages During Transit

While we take every precaution to ensure your order arrives safely, accidents can happen. If your pottery arrives damaged:

  1. Contact us within 3 days of receiving your order.
  2. Provide photos of the damaged item and packaging.
    We will work with you to provide a replacement or refund.

Returns & Exchanges

For information about returns or exchanges, please visit our [Return Policy] page.

Questions?

If you have any questions about your order or shipping process, please reach out to us at [your contact email].

Thank you for supporting Erin Dorsey Pottery and bringing handmade art into your home!